Customer Care Executive-Semi Non Voice Process-Any Graduate/Pursuing

HRH Next Services Pvt. Ltd. 0 - 2 Years Hyderabad, Telangana No. of Opening 30
Key Skills:
Communication skills,Typing Speed 40WPM
Using of Chat Tools
Last Date: 28/02/2019 Job Type: Full Time
168000 - 192000
Posted by Priya Madhuri17/04/2019

Eligibility:

Candidates with Any

Job Description

Call Centre Agent Roles & Responsibilities: (Semi Non Voice Process – Email/Chat)

· Provide chat, email support to resolve user queries with proactive troubleshooting

· Follow pre-defined templates and ability to write free text emails/chats

· Ability and willingness to quickly complete large volumes of work with high quality and accuracy

· Work and communicate with cross-functional teams to ensure user queries are resolved in short turnaround time

· Should be able to work in a fast paced and busy environment

· Should possess robust writing skills in both email and chat with proper grammar and punctuation

· Build credibility and trust with the customers/players by empathizing with their problem in words and tone of email/chat

· Should work as a team player and work with minimal supervision

Required Skills:

· Typing speed of minimum 40 words per minute with 95% accuracy

· Experience of using chat tools is preferred

· Customer service experience with strong customer focus

· Self-starter who is excited about learning new technologies on a daily basis

· Strong multi-tasking skills

Selection Process:

· HR Round

· Operational Round

· International Versant Test Score of 60% or above

· Final Round with Client

 

Qualification: Any Graduate/Pursuing

Experience: Fresher’s/ Experienced

Shifts: Rotational Shift

Job Location: Abids - Hyderabad

Cab Drop facilities ( Available for night shifts only)

Company Profile

HRH Next Services Pvt. Ltd.
http://hrhnext.com/

HRH Next one of the fastest growing Domestic Contact Centers operating out of Hyderabad to you. We are an ISO 9001:2015 and ISO 27001:2015 Certified Firm which excels in providing Customer Engagement Services in 10 Indian
Languages to a host of clients across varied Industry Verticals. Established in 2007; today we are the
pioneers in the Domestic BPO space with a team size of over 1500 people. From Leading Enterprises to
Startups, our team of professionals, aided by state of the art technology solutions and world-class
infrastructure, help clients interact with their customers.

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